Career Opportunities: Service Leader - Housekeeping (Rooms) (175691)

Requisition ID 175691 - Posted  - Sri Lanka - Shangri-La Hambantota - Rooms - Contract

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Find Your Shangri-La in Shangri-La.

Our story began in 1971, when the first Shangri-La opened its doors. We have since been crafting joyful experiences through heartfelt hospitality, and that legacy continues to guide us today. As we look ahead to new horizons, we invite you to join the world of Shangri-La — shaping the next chapter and making a meaningful impact through shared purpose and the art and joy of Asian hosting.

Shangri-La Hambantota is a luxury beachfront resort located on the southern coast of Sri Lanka, surrounded by breathtaking views of the Indian Ocean and lush tropical landscapes. The resort offers world-class accommodation, exceptional dining experiences, and extensive leisure facilities including a Golf Course, signature spa, multiple swimming pools, and spacious conference and event venues. The resort comprises 274 beautifully designed rooms and suites, offering guests a unique blend of relaxation and adventure.

At Shangri-La, hospitality from the heart defines who we are. We are seeking a passionate, detail-oriented, and experienced Service Leader – Housekeeping (Rooms) to join our Housekeeping team. In this role, you will be responsible for supervising the daily operations of the Rooms section, ensuring the highest standards of cleanliness, presentation, and guest comfort while leading the team to deliver exceptional guest experiences.

In The Role, We Rely On You To

• Supervise the daily operations of the Rooms section, ensuring guestrooms, corridors, pantries, and public areas are maintained to Shangri-La brand standards.
• Inspect guestrooms and assigned areas to ensure cleanliness, maintenance, and presentation meet the highest quality standards before guest occupancy.
• Coordinate room readiness with the Front Office team to ensure efficient room availability and seamless guest arrivals.
• Lead, coach, and motivate Housekeeping colleagues to maintain high levels of productivity, engagement, and service excellence.
• Monitor inventory levels of linen, guest supplies, and housekeeping amenities while ensuring proper usage and cost control.
• Ensure compliance with hotel policies, housekeeping procedures, health and safety regulations, and hygiene standards.
• Report maintenance defects promptly and coordinate with the Engineering team to ensure timely resolution.
• Handle guest requests, special room arrangements, and service recovery professionally to enhance guest satisfaction.
• Support the Executive Housekeeper and Assistant Housekeeper in achieving departmental goals and continuous operational improvements.

We Are Looking for Someone Who Has

• Minimum 2–3 years' experience in a similar supervisory role within the Housekeeping department of a 5-star international hotel or luxury resort.
• Strong knowledge of housekeeping operations, room inspection procedures, cleaning standards, and inventory management.
• Excellent leadership, communication, and interpersonal skills.
• Strong attention to detail with a passion for delivering exceptional guest experiences.
• Ability to work under pressure, prioritize tasks, and lead a diverse team effectively.
• Good knowledge of health, safety, hygiene, and housekeeping best practices.

Local package will be offered to the successful candidate.

If you are the right person, what are you waiting for? Click the Apply button now!

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