Career Opportunities: Social Media Service Specialist (26583)

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The Opportunity – Join us in shaping places people love to live

As part of our Service Team, this role plays a critical part in delivering meaningful, on‑brand digital experiences that support customers, communities, and our business.

We’re Looking For a…

A customer‑focused digital communications professional who will lead Stockland’s national social media servicing and community engagement across our platforms.

What You’ll Do

• Lead national social media engagement, including enquiries, escalated complaints, and service conversations
• Manage external agencies responsible for after‑hours social monitoring, ensuring quality handovers and cost‑effective service delivery
• Partner with Sales, Marketing, Development, and Customer Relations teams to align social servicing with the customer journey
• Drive continuous improvement by identifying opportunities for self‑service, automation, and smarter digital engagement
• Maintain and govern saved replies and service content to ensure accuracy, compliance, and brand alignment
• Share insights, trends, and performance data with stakeholders to inform decision‑making and enhance customer experience
• Support broader service communications, including occasional EDM activity and team capability uplift

This role operates in a hybrid working model, with 3 days in the Brisbane office, including Thursday as the team day, and 2 days working from home.

About You

You are passionate about digital communication and customer experience, and you enjoy working at the intersection of service, marketing, and technology. You are confident navigating complex stakeholder environments and thrive when balancing empathy, risk, and commercial outcomes.

You are motivated by improving how customers interact with brands and are always looking for smarter, more efficient ways to deliver great service.

Experience & Skills That Count

• Experience managing social media servicing, digital communications, or customer engagement in a medium to large organisation
• Strong understanding of social media platforms, community management, and service‑based copywriting
• Experience working with social media and marketing automation tools (Sprout Social and Salesforce)
• Proven ability to manage agencies and collaborate with diverse internal stakeholders
• Background in marketing, communications, journalism, or customer service, with real estate or property experience beneficial

The Right Mindset

• Customer‑centric, empathetic, and solutions‑focused
• Proactive, adaptable, and comfortable driving change
• Collaborative, with a continuous improvement mindset

The Stockland Proposition 

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.

We’re committed to building a diverse and inclusive workplace. If you need adjustments during the recruitment process, just let us know.

Apply Today

Stockland – a better way to live

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