Cash Collection Analyst

merckgroup Costa Rica
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Cash Collections Analyst C3

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The Cash Collection Analyst is responsible for managing customer accounts to ensure timely collection of outstanding receivables, minimizing overdue balances, and maintaining positive customer relationships. The role contributes directly to DSO performance, overdue reduction, and effective cooperation between Finance, Sales, and Customer Service. 

  • Collections & Receivables Management

    • Manage assigned customer portfolio to ensure timely payment of invoices
    • Monitor accounts receivable aging and proactively follow up on overdue items
    • Contact customers via phone and email to secure payments and clarify payment status

  • Support internal controls, audit requirements, and compliance with company policies 

    • Comply with all company policies and relevant regulations as per ISO Standards

    • Continuous Improvement

    • Contribute to improvements in collection strategies, order release processes, and cross-functional cooperation

    • Support standardization and automation initiatives within Invoice-to-Cash

  • Negotiate payment commitments in line with internal policies

  • Document all collection activities and update account status in the system accurately

  • Order Release & Credit Block Support

  • Review customer accounts prior to order release to assess payment behavior and overdue exposure

  • Decide on order release or recommend credit block removal in line with approval matrix and credit policy

  • Communicate order release decisions to Sales, Customer Service, and Supply Chain

  • Escalate high-risk or non-compliant cases to Credit Management or Team Lead

  • Dispute Support & Coordination

  • Log invoice disputes in the system and ensure accurate documentation

  • Coordinate with Customer Service, Sales, and Billing teams to support dispute resolution

  • Follow up on dispute status to ensure timely closure and payment once resolved

  • Cash Application & Reconciliation

  • Support cash allocation with details requiring customer interaction and reconciliation activities

  • Investigate and resolve payment differences such as short payments or unidentified items

  • Reporting & Controls

  • Maintain accurate records of collection activities and customer communication

  • Monitor blocked orders, overdue balances, and payment promises

Education & Experience: 

  • University degree

  • 1+ years of experience in Cash Collection, Accounts Receivable or Customer Service

  • Experience in order release / credit block handling is an advantage

Skills & Competencies:  

  • Strong communication and negotiation skills

  • Confident decision-making within defined policies

  • Customer-focused mindset with ability to balance commercial and financial risk

  • Analytical thinking and attention to detail

  • Ability to work effectively with Sales and Customer Service teams

  • Accounting and financial experience will be an asset

  • Experience in process transition will be an asset

Systems & Languages 

  • Experience with ERP systems (e.g. SAP, FSCM, Oracle, Dynamics)

  • Good Excel skills

  • Fluent English and/or other language, depending on the scope of accounts managed

We are looking for a profile with proven experience in executing operational transitions, capable of combining methodological discipline, business understanding, and leadership in complex environments. 

 

Job Requisition ID:  298405

Location:  Costa Rica

Career Level:  C - Professional (1-3 years)

Working time model:  Full-time

North America Disclosure
The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our Candidate Services team at 844-655-6466 from 8:00am to 5:30pm ET Monday through Friday. If you are a resident of a Connecticut or Colorado, you are eligible to receive additional information about the compensation and benefits, which we will provide upon request.  You may contact 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday, for assistance.

Notice on Fraudulent Job Offers
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