Career Opportunities: Change Manager - Operating Model (18744)

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Summary

Salary: Competitive + benefits

Grade: 3A

Reporting Line: Head of Transformation Delivery - Operating Model

Contact Type: 12 month Fixed Term Contract

Location: London - Hybrid 

What to expect

The Change Manager is responsible for providing central coordination and oversight of change activity across TOM-related initiatives. They will ensure that change is sequenced, aligned and delivered at a pace the organisation can absorb. The role acts as the TOM Programme’s “air traffic control” for change, ensuring a coherent narrative as the new operating model is implemented. By orchestrating the overall change landscape across the TOM programme, the role minimises disruption and supports successful adoption of the new operating model.

This is a pivotal role within our transformation, requiring an individual who can translate complex operating model changes into clear, compelling narratives, influence stakeholders at all levels through periods of change, and build alignment across multiple business areas. Working closely with senior leaders and programme teams, they will provide confident guidance, challenge and support to help drive successful implementation of the Target Operating Model. The role is also responsible for maintaining and protecting the integrity of the Target Operating Model, ensuring all design decisions align to agreed principles and end-state outcomes

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 27.5 days annual leave (rising to 30 after 2 years), plus bank holidays
• Up to 18% on target bonus opportunity
• Annual car allowance
• Generous pension scheme with minimum 10% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & savings

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role, you will be an experienced portfolio Change Manager, having worked on large-scale transformation programmes. In addition, you will:

• Possess substantial experience convening multiple stakeholders and, through successful relationships, leading key cross-functional projects to drive results across the organisation.
• Demonstrate strong change orchestration and sequencing capability.
• Showcase the ability to translate complex operating model changes into clear, compelling narratives that drive engagement, understanding and adoption across a broad stakeholder audience.
• Have a good understanding of Target Operating Model (TOM) design and implementation.
• Be an empowering senior leader who can influence effectively at senior levels, using a range of communication and influencing approaches to drive successful outcomes and support their team to succeed.
• Develop a strong understanding of business areas and build trusted relationships across the organisation to support the delivery of transformation outcomes.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

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