Channel Partner Customer Success Manager

TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.  About TCP (TimeClock Plus):   For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook As a Channel Partner Success Manager, you will:• Build and maintain strong, long-term relationships with TCP’s strategic partners, resellers, and system integrators. • Act as the main point of contact for partner engagement, enablement, and performance management. • Conduct regular business reviews and joint success planning sessions to ensure partners achieve desired outcomes and growth targets. • Collaborate with Sales, Marketing, Product, and Customer Success teams to support partners in expanding TCP’s reach and product adoption. • Monitor partner performance metrics, identify opportunities for improvement, and execute growth strategies. • Drive partner onboarding, training, and certification initiatives to ensure partners are equipped to sell, implement, and support TCP solutions effectively. • Assist in resolving partner issues by coordinating with cross-functional teams to ensure timely and effective resolutions. • Support renewal and upsell opportunities through close collaboration with internal Account Executives and the partner’s customer-facing teams. • Maintain accurate and updated partner records, engagement activities, and forecasts in Salesforce.