Chief Operating Officer (Marketing, PR Agency)

IBMC is assisting our client, a fast-growing global Marketing and PR Agency, in hiring a hands-on Chief Operating Officer. Our client specializes in PR delivery, media execution, and content production for international markets, driven by a culture of high performance and execution excellence. We are looking for a strong operator to take full ownership of day-to-day business execution across the group. The COO will focus on building robust systems, fixing inefficiencies, and turning high-level strategy into consistent operational reality. This is an ideal role for a leader who thrives on building structure and scaling internal teams in a fast-moving, service-based environment.

Responsibilities: Operational Leadership & Execution • Own daily operations across PR, media, content, client delivery, and internal support teams. • Translate leadership direction into clear operational plans, timelines, and execution priorities. • Ensure work is delivered on time, within scope, and at expected quality standards. • Act as the escalation point for operational issues and delivery risks.

Project Management & Client Execution • Oversee project planning, prioritization, and execution across all client accounts. • Support or directly manage key client relationships when needed. • Ensure smooth handover from sales to delivery teams. • Manage risks, dependencies, and changes in scope.

Process & Scalability Management • Review existing workflows and identify inefficiencies or execution gaps. • Design, document, and implement practical SOPs for core functions: • Client onboarding and handover from sales • PR execution, media placement, and reporting • Content and media production workflows • Account management and client communications • Internal admin, finance, and HR coordination

• Ensure SOP adoption and consistent execution across teams.

Systems, Tools & Reporting • Implement and manage operational tools (project management, CRM, reporting, collaboration). • Improve visibility through simple dashboards and tracking systems. • Drive light automation to reduce manual work and improve turnaround time. • Ensure teams use tools correctly and consistently.

Cross-Function Alignment • Work closely with the CRO to align sales promises with operational capacity. • Ensure smooth client handover from sales to delivery. • Provide feedback on pricing, scope, and capacity constraints. • Support client retention through strong execution and delivery discipline.

Financial & Resource Oversight • Track team utilization, workload, and delivery capacity. • Support finance with invoicing coordination, cost tracking, and operational budgeting inputs. • Identify cost leaks and inefficiencies within operations.

People & Team Management • Manage team leads and key individual contributors across operations and delivery. • Set clear expectations, priorities, and accountability. • Support hiring, onboarding, and performance management with HR. • Build a culture of ownership, discipline, and continuous improvement.