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Claims Service Consultant Level 1

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Job Level:  Entry Level

Location: 

Sydney, NSW, AU, 2000

Area of Expertise:  Customer Services & Claims

Unit:  Allianz Australia

Employing Entity:  ALLIANZ AUSTRALIA SERVICES PTY LTD

Job Type:  Full-Time

Remote Job:  Hybrid working

Employment Type:  Permanent

ID:  95160

Position Cluster:  Non-Executive

PROPERTY CLAIMS SERVICE CONSULTANTS – SYDNEY – COMMENCEMENT DATE: 29th JUNE 2026

• Are you ready for a career with Allianz?
• Are you passionate about helping customers every day when they need us most?
• Even if you don’t tick all the boxes, we encourage you to apply!
• This role offers a challenging and highly rewarding environment, perfect for people looking for career development, growth and a supportive team.
• 4-6 weeks of onsite training.

At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.

We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being

.

Let’s care for tomorrow, so we can create a better future together, for everyone.

About the role

• Managing a national based portfolio of motor claims though to settlement.
• Handling a high volume of inbound and outbound calls in a fast-paced environment.
• Providing excellent customer service to our customers in a timely and efficient manner.
• Maintaining positive working relationships with external and internal stakeholders and providing the best possible outcomes for our customers.
• Understanding and adhering to all relevant policies, while working within the compliance and regulatory requirements of the role.

About you

• Passionate about excellent customer service with a strong customer service based background with the ability to balance a customer first approach, empathy and compassion with the best commercial outcome for AAL.
• Managing an incoming call queue to support customer and stakeholder claim enquiries
• Managing outbound calls and written correspondence (inclusive of letter writing) to customers and stakeholders to discuss claim enquiries, policy coverage and manage claim fulfilment
• Managing a diverse portfolio of Domestic Home and Contents or Landlord property claims up to $100,000
• Ability to assess and analyse expert reports to evaluate against the policy product to determine decisions and coverage
• Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands
• Pays high attention to detail by completing tasks with thoroughness and accuracy demonstrating strong solution-focused approach
• Able to work collaboratively in a team environment and maintain a hybrid working dynamic of in office and home
• Demonstrated evidence of technical proficiency with systems, software, databases, reporting and communication tools
• Excellent verbal and written communication skills
• Previous insurance claims experience or case management preferred but not mandatory.
• A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits and perks

• Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day!
• Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible.
• Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
• Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer!
• For more details about our benefits, visit the Allianz Careers site.

About Allianz Group

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matters, and nurtures a culture grounded in integrity, fairness, inclusion and trust.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

Adjustments and support 

If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.

Join us. Let’s care for tomorrow. www.allianz.com.au/careers