Career Opportunities: Client Experience Partner (16085)

Requisition ID 16085 - Posted  - TIMG AU - Account Management - Head Office - Permanent Full Time - Call Centre/ Customer service - Australia - New South Wales - Greater Western Sydney

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If you’re someone who genuinely enjoys building relationships, staying one step ahead of client needs, and being part of a team that gets things done together, this could be your next move.

We’re on the lookout for two proactive, people-focused Client Experience Partners to join our team. This is a role where you’ll be right in the middle of the action - connecting clients, sales and operations to create a seamless, high-quality experience.

Why this role stands out

You won’t just be stepping into a role, you’ll be joining a team led by a manager who truly backs her people. She’s known for being clear, supportive and empowering, giving you the direction you need while trusting you to run with it. She invests in her team, helps you play to your strengths, and creates an environment where people actually enjoy coming to work. Expect high standards, plenty of laughs, and someone in your corner who wants to see you succeed.

About the role

You’ll manage your own portfolio of clients, making sure they feel supported, valued and across the full range of what TIMG offers.

From re-engaging dormant clients to spotting new opportunities, you’ll play a key role in strengthening relationships and contributing to business growth.

What you’ll be doing

• Manage and nurture a portfolio of clients, ensuring high levels of engagement and satisfaction

• Build strong relationships through regular communication and proactive follow-ups

• Provide after-sales support and re-engage dormant or inactive clients

• Respond to client enquiries across phone, email, and ticketing systems in a timely manner

• Promote relevant products and services to enhance client value

• Identify opportunities and pass qualified leads to Sales and Account Managers

• Book meetings and coordinate schedules for sales and management teams

• Maintain accurate client data and activity tracking within CRM systems

• Generate reports and provide insights on client activity and opportunities

• Collaborate closely with Sales and Operations to align on client priorities

About you

You’re a confident communicator who enjoys working with people and thrives in a fast-paced environment. You’re organised, proactive, and bring a positive, solutions-focused mindset. 

• Experience in customer service, client engagement, or appointment setting

• Confident phone manner and strong written communication skills

• Highly organised with strong attention to detail and follow-through

• Ability to manage multiple priorities and stay on top of tasks

• Comfortable using CRM systems and managing client data

• Experience in IT or digital solutions (minimum 2 years preferred)

• Sales experience or qualifications (desirable but not essential)

Why join TIMG?

• Be part of a supportive, down-to-earth team that works closely together
• Work for a leader who will challenge and champion you
• Grow your career in a business that promotes internal movement, promotions and cross-business training occurring frequently throughout the year
• Join a well-established company with strong backing and future opportunities
• Enjoy benefits such as novated lease, referral program, employee assistance program (counselling + financial advice), study assistance program, paid parental leave, employee discounts across hundreds of retailers, bonus program, portable electronic device as a salary sacrifice, purchased additional annual leave, volunteer leave and access to a huge library of online career skills training

About TIMG

TIMG is one of Australia’s leading innovators in information management, helping organisations securely manage, store and access their information.

We’re part of the Freightways Group, an ANZ organisation with over 5,000 employees — bringing broader opportunities and benefits to our people.

If you’re looking for a role where you can build relationships, make an impact, and be part of a genuinely great team — we’d love to hear from you.

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