Client Manager in Trade Finance (1Y Contract)

HSBC Seoul, South Korea

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Location:

Seoul, Seoul, KR, 04511

Brand: HSBC

Area of Interest:

Closing Date:

Date: 3 Jul 2026

Job description

Job Description

In this role you will:

Proactively reviewing a dedicated portfolio of clients to drive revenue and maintain Client Experience outcomes
Act as an escalation point for customers within their portfolio on issues that may extend beyond the local market
Maintain business volume and reducing attrition by optimising pricing and structure, and driving facility utilisation
Enhance collaboration with Transaction Services, internal stakeholders, Sales Managers, Relationship Managers and other external units on service performance, initiatives and issues
Collaborate with CM and Transaction Services Team Leaders in driving a culture of long-term, high-quality needs-based solutions for clients, setting a market leading standard for service and client experience.
Work effectively with internal stakeholders, balance processes/services between team resources and business demands, ensuring best services to be offered to clients.
Generate and transfer larger/complex deals to appropriate team
Support the Country Head of Client Management and Regional and Global teams on customer experience and initiatives
Generate new business opportunities from portfolio and managing Sales to completion

Qualifications

To be successful in this role you should meet the following requirements:

University degree supporting Financial Services, Business Operation, Process service or equivalent experience in a related field
Solid knowledge of Core Trade, Guarantees, Supply Chain and/or Receivables Finance
Fair understanding of ICC rules such as UCP / ISBP / ISP / URDG
Fair understanding of AML and sanctions screening procedures in Trade
Ability to provide advice, consultancy and guidance for clients in terms of Trade products, services to ensure smooth transactions process
Ability to use strong judgement to identify and resolve problems whilst maintaining service performance
Excellent interpersonal skills, including verbal and written communication skills (in English and local language) and the ability to negotiate and influence others
Demonstrated ability to prioritise, multitask and work independently, as well as work collaboratively
Ability to manage under pressure, making good and timely decisions/escalation in tough situations
Minimum 7 years of experience in trade/client services
Accessibility
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