Client Service Manager

Location: 

Taipei, Taipei City, TW, 110

Brand:  HSBC

Area of Interest: 

Closing Date: 

Date:  9 Jun 2026

Job description

<Functional Description>

People responsibility: N

Report to: SVP, Head of Client Service & Account Management

<Job Content>

1) To provide high quality/professional service to clients and build up good/solid customer relationship between customers and the Bank

2) To act as the point of contact for selected top-tier revenue clients, take ownership of their queries and to assist clients in resolving all operational issues

3) To understand client’s needs and provide feedback on product/system requirements, and spot cross-sell opportunities, and act on them, as necessary

4) To take ownership of issues, including its timely escalation, until customer accepts its resolution

<Qualifications>

1) Communication skills in writing, over the telephone and in personal meeting with clients

2) Ability of handling customer complaints and building personal & cordial relationship with clients

3) Take ownership of issues, including its timely escalation and resolution

4) Fluent English in both written and spoken

5) IT related education background will be a plus or advantage

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