Client Service Manager

Client Service Manager About the RoleWe are seeking a proactive and customer-focused Client Service Manager to join a growing UK-based product and trade supply business. This is a fully remote opportunity for someone who takes ownership, thrives on solving problems, and is passionate about delivering an exceptional client experience. This is not a traditional customer service role where queries are simply passed between departments. We are looking for someone who takes responsibility from start to finish, communicates confidently with clients, and works collaboratively with internal teams to ensure issues are resolved quickly and effectively. Key Responsibilities• Manage and nurture relationships with existing clients, ensuring a consistently high level of service. • Take full ownership of client enquiries and issues, seeing them through to resolution. • Communicate professionally with UK-based clients via phone and email. • Proactively identify potential issues and resolve them before they escalate. • Build strong client relationships through active listening and thoughtful questioning. • Liaise with internal teams to ensure smooth order processing and fulfilment. • Maintain accurate records of client interactions and follow-up actions. • Continuously identify opportunities to improve the client experience and internal processes. • Act as a trusted point of contact for clients, providing timely updates and solutions.