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Cluster Business Manager - Sales

Date:  5 May 2026

Location: 

Varanasi, Varanasi, IN

Company:  Mahindra Last Mile Mobility Limited

Responsibilities & Key Deliverables

Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Market Share- Set Target for area office market share gain. Create winning strategies against competition. Review performance, identify root cause and initiate corrective actions. Plan for sales for N+2 month. PBIT - Optimise zonal incentive scheme. Utilize of zonal marketing budgets effectively. Ensure optimum debtor no of days for the zone. Dealer Management- Ensure dealer motivation and engagement. Sustain Dealer principal relationship. Align policies wrt manpower, funds and infra. Expansion of channel- Set Up Adequate Primary and secondary Channel Touch Points. New Dealer identification. Take counter actions against Non performing dealer's. Customer satisfaction- Strive for Customer satisfaction score/ JD Power SSI Ranking/Score for Personal segment. Networking and stakeholder management- Synergise with network partners - MMFSL,SBI, MIBL, MFCWL etc. Build and sustain relationship with influencers in govt depts and key accounts

Preferred Industries

Consumer FMCG / Food

Automotive Industry

Education Qualification

MBA; Masters Dip. In Business Administration; Post Graduate Dip in Business Admin; Post Graduate Dip in Business Mgmt

General Experience

Core Automotive Sales/ FMCG sales, Experience of 15-20 years

Critical Experience

Experience of managing a region being regional sales head for at least 3-4 years

System Generated Core Skills

Change Management

Relationship Management

Dealer Management

Financial Management

Market Acumen

Industry Analysis

Regulatory Compliance

Market Intelligence

Performance Management

Project Management

Project Planning & Execution

Risk Analysis

Customer Satisfaction

Understanding Customer Needs

Lead Generation

Enquiry Management

Channel Development

Service Initiatives & Campaigns

Service Business Planning

Market Share Analysis

Root Cause Analysis

Sales

Budgeting & Costing

Dealer Evaluation & Selection

Consequence Management

Networking

Stakeholder Management

Key Account Management

System Generated Secondary Skills

Capability Building

Consultative Selling

Credit Management

Service Orientation

Statutory Compliance

Designing Customer Experience

Manpower Management

Manpower Planning

Market Research

Order Management

Competitor Analysis

Product Knowledge & Application

Sales Planning

Territory Coverage Optimization

Working Capital Management

Customer Sensitivity

Price Benchmarking

Service Management

Promotional Activities

Job Segment: Automotive

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