Career Opportunities: Cluster Director of Spa / 区域水疗总监 (174112)

Requisition ID 174112 - Posted  - Mainland China - China World Summit Wing, Beijing - Spa/Health Club - Permanent

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China World Summit Wing, Beijing

Shangri-La Hotels and Resort, an iconic flagship brand of the Shangri-La Group, currently operates over 80 deluxe hotels and resorts with a room inventory of over 35,000. For more information, visit www.shangri-la.com.

Perched above the heart of Beijing, China World Summit Wing, Beijing overlooks the grand cityscape. From level 64 onwards of the China World Tower, this sanctuary of luxury sits at the very hub of Beijing’s CBD, right above China World Shopping Mall and China World Trade Centre.

• Highest Hotel in Beijing(330 m).

• 278 rooms and suites of China World Summit Wing, Beijing are among the largest in the city. Each features floor-to-ceiling windows that open up to stunning views of Beijing.

• All a restaurant, a bar, a lounge, and three exclusive venues devoted to private dining offer you tantalizing dining choices.

• Conference Facilities featuring a 2,262 square metres Summit Ballroom, a 714 square metres China Ballroom, an Auditorium, plus a choice of 12 spacious function rooms with natural daylight for 10 to 300 people.

• Outdoor rooftop Pine Garden for special event.

On top of the world, you feel like you’ve finally arrived. That’s because you’re at China World Summit Wing, Beijing, Shangri-La, the pinnacle of achievement and luxury.

We are hiring Cluster Director of Spa;

As a Cluster Director of Spa, we rely on you to:

• Oversee the daily operations of CHI Spa at China World Summit Wing, Beijing, and provide guidance to CHI Spa at Shangri-La Beijing and Shangri-La Tianjin, ensuring full compliance with Shangri-La brand standards in service, safety, and ambiance.

• Develop regional strategies to increase revenue through optimized pricing, wellness packages and programs and curated wellness services by guest practitioners.

• Ensure every guest receives personalized, luxury service to enhance their loyalty.

• Partner with PR to launch campaigns (social media, local events) that showcase CHI Spa as a must-visit wellness destination.

• Design regional training programs to upskill therapists (technique, product knowledge) and front desk staff (guest engagement, upselling).

• Share best practices across locations to unify the service quality and brand voice.

We are looking for someone who:

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field (preferred).

• 5+ years of progressive spa leadership experience, with at least 2 years in a regional or multi-property role (luxury hotel/spa background required).

• Proven record of driving revenue growth, optimizing P&L, and boosting guest satisfaction scores (e.g., Dianping, Trip Advisor).

• Deep expertise in spa operations: treatment menu design, retail merchandising, inventory management, and therapist scheduling.

• Strong financial acumen: budget planning, cost control, and KPI analysis.

• Exceptional leadership skills: ability to inspire teams, resolve conflicts, and develop talent across multiple locations.

• Excellent communication and interpersonal skills; fluent in English (written and verbal) with Chinese as the native language.

• Flexibility to work various shifts and willingness to travel to different properties as required.

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