Community Associate

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following: • Build a welcoming and collaborative community environment amongst our members through events and building relationships between members! • Ensure that your building is fully operational and processes are running efficiently. • Drive growth and promotion of WeWork-provided service offerings. • Take direction from the Community Lead and the Community Manager to support the Community Team as necessary. • All of this while illustrating WeWork’s core values and working towards achieving our mission. Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Building Operations and Management: • Receive, process, sort, and organize all mail. • Locate and issue posts via the regional system to members upon request. • Keep the mailroom organized and clean. • “Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up. • Ensure courier parcels have all the correct details for scheduled pick-ups. • Investigate, escalate, and resolve 'lost' packages. • Know and explain WeWork policies and procedures around mail and mailroom. • Track, audit, and organize keys collected and distributed. • Manage keycard stock and request new inventory as needed. • Collect keys and key cards upon move-out. • Review location and how to use each piece of Emergency Equipment. • Provide support for an automated coffee machine for guests and members.