Community and Support Specialist

As a Community Support Specialist at Tamatem: you will serve as a liaison between our company and our users by providing problem-solving solutions to end users, ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

You will:  • Manage and solve large amounts of tickets and comments and respond to users in a timely manner. • Resolve product or service problems by clarifying users’ complaints.  • Build sustainable relationships and trust with users through open and interactive communication. • Determine the cause of the problem and select and explain the best solution to solve the problem; expediting correction or adjustment and follow up to ensure resolution. • Provide prospective users with logical advice on our games that can best meet their needs by using the right methods/tools. • Maintain up-to-date user database through internal and external communications. • Prepare product or service reports by collecting and analyzing user information and contribute to team effort by accomplishing related results as needed. • Document and manage all users' inquiries and refer to the product department and/or management by collecting customer information and analyzing customer needs. • Monitor in-game chat. • Follow communication procedures, guidelines, and policies. • Perform other duties, as assigned.

Skills and experience you will bring to us: • Time management  • Strong communication and interpersonal skills • Ability to adapt/respond to different types of characters • Patient  • Teamwork • Ability to multitask • Ability to work under pressure  • Strong problem solving skills • Strong work ethic, team-oriented attitude, flexibility and aptitude to thrive in a fast-paced environment • Excellent written and verbal communication in English and Arabic

• Good arabic language skills(written) • Customer Service • Product Knowledge • CRM systems and practices • Good understanding of social media