Community manager

Community Manager (Southeast Asia Market): Side International Japan is looking for a Community Manager who is passionate about digital communities and has a strong understanding of social media trends across the Southeast Asia market. If you are a native English speaker and proficiency in Traditional Chinese and/or Simplified Chinese is a plus, and you have a solid understanding of what drives engagement in online communities, especially within the gaming industry, we'd love to hear from you.

In this role, you will serve as a bridge between our game publisher clients and their players, monitoring online conversations, identifying emerging trends, and managing community content across various digital platforms.

What You'll Do: Community Platform Management (Discord & Social Media)

• Monitor and manage online community platforms designated by the company.
• Foster community engagement by encouraging discussions, answering questions, and enforcing community guidelines.

Announcements & Updates

• Publish product updates, event information, and company news across community platforms.
• Manage content calendars and maintain consistent posting schedules.

Feedback Collection & Reporting

• Gather, analyze, and summarize community feedback, and escalate relevant insights to internal teams and clients.
• Conduct research and provide recommendations to improve global community operations and engagement strategies.

Event & Campaign Execution

• Plan and execute community engagement initiatives such as AMAs, contests, giveaways, and other promotional campaigns.

Brand Voice & Crisis Management

• Maintain a consistent brand voice that aligns with company values and client expectations.
• Follow established crisis communication guidelines when addressing sensitive issues.

Community Analytics

• Monitor user behavior and engagement metrics.
• Prepare and deliver periodic reports on community performance and user activity.