Career Opportunities: Complaints Resolution Advisor (18946)

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Summary

Salary:  £32,400
Grade: PO
Reporting Line: Complaints Team Leader 
Contract Type: 12 months FTC, Full Time, Hybrid working 
Location: Chesterfield, S49 1PF
Closing Date: 24/07/2026

Please note, if successful in this role, your contractual job title will be Complaint Advisor

What to expect

As Complaint Advisor, you will join us on our journey and undertake a high-impact role responsible for providing effective management of Customer and Postmaster complaints through to resolution. Taking ownership of concerns raised, building a complete understanding of issues through detailed investigations

Complaint Advisors ensure all concerns are addressed, communicating clearly and effectively with complainants, colleagues and stakeholders throughout the process. As primary contacts for complaints, this role is key to building trust in Post Office for our Customers and Postmasters

What we can do for you

Our business is changing and we understand that attracting the right talent is pivotal in driving the positive change needed, to help us achieve our ambitious goals. Beyond a competitive salary, we offer a comprehensive benefits package that includes:

• 25 days annual leave (rising to 30 after 2 years), plus bank holidays
• Generous pension scheme with minimum 9% employer contribution
• Access to 24/7 digital GP services and our Employee Assistance Programme
• 6 x Life assurance and income protection after 12 months service
• Over 400 online courses, mentoring, apprenticeships, and development programmes
• Access to our benefits platform for exclusive discounts & saving

Click here for a detailed overview of our benefits

What you’ll need to succeed

To be successful in this role you will be

• Excellent communicator, able to communicate effectively in written and verbal form with stakeholders at all levels
• Individual contributor able to work autonomously, as well as good interpersonal skills to work as part of a wider team.
• Develop and manage key relationships across the business, with manager, and cross-functionally.

The ideal candidate will have the following experience: 

• Demonstrable experience of completing assignments and activities to a high standard of quality whilst meeting key objectives and targets.
• Proven experience in following standard operating procedures and processes effectively to achieve time-efficient results.

About us

At Post Office Ltd, we’re proud to be at the heart of communities across the UK, upheld by the dedication and service of our postmasters. We offer essential services that people rely on every day, from parcels and banking to identity and government services. While we continue to evolve with digital innovation, our commitment to personal, face-to-face service remains core to who we are. 

Our journey is one of reflection, growth, and meaningful change. We’re looking for people who think differently. Those with resilience, purpose, and a deep sense of responsibility to our postmasters, partners and the communities they serve. If you're driven by the chance to make a real impact and help shape a future, built on progress and integrity, we’d love to hear from you. For more details visit careers@postoffice.co.uk

Application Guidance

Our commitment to embracing diversity extends beyond just words. While we’ve outlined key skills above, we recognise that great candidates come from a variety of backgrounds. We value diverse perspectives and are committed to building an inclusive workplace where everyone can thrive.

As a Disability Confident Employer, we recognise the value people with disabilities can bring to our business. If you require any reasonable adjustments throughout the recruitment process or would like further details on the job description, please contact talentacquisition@postoffice.co.uk

We’re thrilled by your interest in this opportunity and truly value every application we receive. Please note the advert may close early if we receive a high volume of applications. Unfortunately, we’re unable to provide individual feedback on all submissions.

#LI-DNP 

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