Consultant, McOpCo Operations

Date: Apr 23, 2026

Location: Scottsdale, AZ, US, 85255

Company: McDonald's Corporation

Company Description: 

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the foodservice industry, our legacy of innovation and hard work continues to drive us. 

From drive-thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world. 

At McDonald’s, we see every day as a chance to create a positive impact. We lead through our values centered on inclusivity, service, integrity, community, and family. From the support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry, and the planet. We also offer outstanding benefits including a sabbatical program, tuition assistance, and flexible work arrangements. 

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don’t meet every single requirement!

Department Overview

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Fayetteville, NC, United States

Full-time

Duties

We are looking for an Operations Consultant to support our McOpCo (company-owned) restaurants. They will be responsible for providing leadership, coaching, and strategic direction to their restaurant teams through people development and improved restaurant operations. They will also be responsible for maximizing the long-term sales/profits of each restaurant and delivering outstanding Quality/Service/Cleanliness
In addition to following McDonald’s policies & procedures, principal accountabilities include, but are not limited to:
•    Demonstrating McDonald’s values and leadership behaviors to build positive business relationships with , Operations Manager, Restaurant Leadership Teams, Crew & Customers.
•    Championing the McDonald’s People Promise by demonstrating, reinforcing, and following up on the people drivers.
•    Ensuring that all restaurants are adequately staffed (through quality hiring and retention) to maximize sales potential by utilizing appropriate tools and resources.
•    Ensuring that everyone in the restaurants have the resources that they need to get their job done properly.
•    Adhering to policies and procedures, following up on crew and manager communications, acting on issues raised by crew & managers.
•    Driving employee commitment surveys and action plans.
•    Communicating and executing on our wage and review program for crew and managers, ensuring performance review process is taking place.
•    Encouraging learning, development and personal growth (crew orientation, crew training through CDP/Campus, and BEST Performance Motivation).
•    Collaborating with Operations Manager and General Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one, implementing Performance Improvement Plans (PIPs), as needed and measuring/discussing performance results.
•    Assisting with recruiting, interviewing and selecting managers based business center staffing needs, ensuring diversity staffing objectives are made.
•    Educating restaurant managers on all appropriate HR policies, applicable laws, security and safety procedures, ensuring compliance at the restaurant level.
•    Choosing the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant.
•    Protecting the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and applicable laws.
•    Demonstrating Customer-First Service by observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
•    Proactively teaching &coaching restaurant managers and restaurant leadership teams to execute the 9 restaurant systems (QSC Play book/PACE) that produce consistently high levels of QSC.
•    Conduct PACE visits and developing action plans to address systems targeted for improvement.
•    Ensuring that restaurants are properly executing Local Store Marketing (LSM), national and Business Unit promotions and the execution of new products & processes.
•    Using all information resources available to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
•    Creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership teams to accomplish business results (increased customer counts, increased sales, and increased profits).
•    Completing various audits to ensure that their restaurants meet McDonald's standard practices and procedures.

Qualifications

High School Diploma or equivalent required

Field Operations experience

Proven project management implementation skills

Strong people/relationship management skills

Proven experience influencing and obtaining great results through others

Compensation

Bonus Eligible: yes

Long - Term Incentive: no

Benefits Eligible: yes

Salary Range

The expected salary range for this role is $78,281.00 - $97,852.00 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information: 

Nearest Major Market: Phoenix