Core Banking Support Clerk-IT Department

• Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests. • Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary. • Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations. • Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities. • Perform application deployment and configuration activities across development, testing, and production environments under established change procedures. • Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues. • Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles. • Participate in incident, problem, and change management processes in accordance with ITIL best practices. • Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities. • Monitor logs and system alerts, escalating critical issues to senior support staff and management as required. • Ensure compliance with internal policies, security standards, audit requirements, and banking regulations. • Support business users by providing guidance, training, and timely communication during incidents and service disruptions. • Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.