Credits & Returns Analyst

PACCAR Maharashtra, India
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Credits & Returns Analyst

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Date: Jul 14, 2026

Location: Pune, IN

Company: PACCAR

PACCAR India is looking for an experienced Credits & Returns Analyst who will be responsible for processing dealer claim/credit requests per Division Policies and Department Guidelines.  Credits & Returns Analyst will validate credit requests and work with PACCAR Distribution Centres (PDC), Suppliers, and Internal Departments to ensure claims are processed accurately and timely.

 

PACCAR Parts

 

PACCAR Parts operates a network of parts distribution centres offering aftermarket support to Kenworth, Peterbilt and DAF dealers and customers around the world. Aftermarket support includes customer call centres operating 24 hours a day throughout the year and technologically advanced systems to enhance inventory control and expedite order processing.

 

Key Responsibilities:

  • Reviews and validates complex claims and makes claim decisions per departmental procedures and company policies.
  • Process Direct Shipment Product (DSP) and PDC and supplier credits.
  • Responds to dealer inquiries and communicates division policies and procedural requirements in a professional and timely manner over web and call.
  • Process credits and returns as per division policies and procedures effectively communicate exceptions and escalations.
  • Process daily and monthly parts returns.
  • Communicate and Support Stakeholders (PDC’s/Suppliers/Product Marketing) and reviewing backlog
  • Participate in special projects and continuous improvement initiatives.
  • Comfortable working in shifts to support US business hours

 

Knowledge & Skills REQUIRED:

 

  • Education Requirements:

    • Bachelor’s degree required

  • 1+ years of experience data entry and customer experience/care/service in Automotive / Industrial aftersales domain required

  • Knowledge of handling returns and credits

  • Strong proficiency in MS Office suite and Data Analysis

  • Domain: Automotive or Industrial Aftersales or Parts Segment

  • Knowledge of customer management tools like Salesforce is an added advantage

  • Customer experience (CX) certifications and Related OEM-Specific Trainings would be an added advantage

 

COMPETENCIES AND BEHAVIORS:

 

  • Able to work independently and make decisions based on policies and procedures
  • Excellent verbal and written communication skills
  • Able to multi-task, manage changing priorities and meet deadlines
  • Ability to handle multiple tasks and produce high volume/high quality output
  • Customer-Centric Mindset
  • Act with Integrity
  • Data-Driven and Solution-Oriented
  • Collaborative Temperament
  • Willingness to work in a fast-paced 24/7 environment and adapt to changing schedules and requirements
  • Ability to work under limited supervision and able to make sound decisions under pressure

Job Segment: Product Marketing, Claims, Data Analyst, Credit, Marketing, Insurance, Data, Finance, Automotive

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