Croatian Speaking Customer Service for High-End Coffee Machines - Work In Greece

Mercier Consultancy MD is delighted to offer a fantastic opportunity for Croatian Speaking Customer Service Representatives for a premium High-End Coffee Machines brand, based in Greece. This role suits individuals passionate about delivering exceptional customer service and who have an interest in high-quality coffee products. As a representative, you will provide support to customers in Croatian, assisting with inquiries related to coffee machines, orders, maintenance, and troubleshooting.

Key Responsibilities • Respond to customer inquiries regarding high-end coffee machines, including product features, usage, and maintenance, via phone, email, and chat in Croatian. • Assist customers with order processing, delivery tracking, and after-sales services. • Troubleshoot technical issues and provide clear guidance to resolve problems effectively. • Handle customer complaints promptly and professionally to ensure customer satisfaction. • Maintain accurate records of customer interactions in the CRM system. • Collaborate with internal teams to enhance product knowledge and improve customer service processes. • Keep updated with the latest product developments and industry trends.