Croatian speaking Tech Support Representative in Bulgaria - Relocation Pack

Mercier Consultancy Group is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers. We are currently seeking a Croatian-Speaking Tech Support Representative to join a leading global technology account based in Sofia, Bulgaria. If you have a passion for technology, enjoy solving technical challenges, and thrive in a customer-focused environment, this is an excellent opportunity to develop your career with an internationally recognised company. Responsibilities• Provide outstanding technical support to Croatian-speaking customers via phone, email, and chat. • Assist customers with product setup, troubleshooting, software and hardware issues, and account-related enquiries. • Diagnose and resolve technical problems efficiently while delivering an exceptional customer experience. • Escalate complex technical cases to specialised teams when required. • Accurately document customer interactions using CRM and ticketing systems. • Stay up to date with product knowledge, software updates, and internal procedures. • Meet individual and team performance targets while maintaining high customer satisfaction.