Customer Care Officer (Kurdish Speaker)

About Zaincash ZainCash Iraq is a leading mobile wallet in Iraq and recognized as Forbes top Fintech company of 2023 and 2024 as well as GSMA’s Best Mobile Innovation Supporting Humanitarian Situations. The company offers a range of consumer and business services including local and international money transfer, bill payments, companion payment cards, payroll, aid disbursement, and more. For more information, please visit www.zaincash.iq.

Responsibilities: • Handle customer inquiries and requests through calls, email, live chat, social media and other communication channels. • Escalate unresolved or complex issues to the relevant department and follow up until closure. • Maintain detailed and accurate records of customer interactions, transactions and complaints. • Contribute to achieving team performance targets, customer satisfaction goals and operational KPIs. • Adhere to the quality standards and service level agreements (SLAs) for response times, resolution times, and customer satisfaction.