Customer Care Representative

Boston Scientific, Indiana, United States of America

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Customer Care Representative with Spanish

Work mode: Hybrid

Onsite Location(s):

Warsaw, PL

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

Customer Care Representative with Spanish

Defined-term contract (maternity cover)

Purpose:
Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling.

Responsibilities:

Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
Invoices and credit memos – Create and send documents to customers manually and using special IT platform
Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request
Returns management and upgrades of devices
Handle service complaints from customers and/or sales representatives.
Daily use of CRM tool (Salesforce) to register all incoming e-mails/requests from customers and sales
Perform different analysis and maintenance of databases for customers.
Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Requirements:

Fluent English and Spanish
Fluent Polish will be an asset
Flexible and open minded
Analytical skills (Excel)
Standard computer skills (including MS Office)
IT literate and a fast learner
Ability to work under pressure
Ability to work both independently and in a team
Experience in customer service in medical industry and SAP skill will be an asset

What we can offer:

Fixed-term contract (at least until the end of December 2027)
Private healthcare with Luxmed (premium)
MultiSport or Sport&Culture card
Life insurance
Lunch card (Edenred)
Language courses
Employee Assistance Program
Educational Assistance Programme
Business Travel Insurance (CIGNA – Medical Benefits Abroad)
Glasses reimbursement
Employee Referral Programme
Access to myLearning development platform
PPK (Employee Capital Plans)

Requisition ID: 627643

Minimum Salary: $73535.85

Maximum Salary: $145974.15

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com--will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for hourly, non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for salaried, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

Compensation for sales roles is governed by Sales Incentive Compensation Plan (which includes certain annual non-discretionary incentives based on predetermined objectives).

Our organization is across Canada and has commercial representation in 140 countries.

This job involves regular collaboration with colleagues, clients, and stakeholders across Canada, the U.S., and/or internationally, making proficiency in English essential for effective communication and alignment. English is necessary for engaging with a range of documentation and maintaining effective communication if interacting with external clients or vendors.

As detailed in the job description, this job involves communicating, both verbally and in writing, with other Boston Scientific teams located across Canada, the United States and/or with our international clients and partners. International customers and partners represent an important part of our activities. Based on an evaluation, we have determined that the duties of Customer Care Representative with Spanishposition require knowledge of English in addition to French (oral and written). We also determined that the English language skills already required of other employees do not permit the performance of English language skills tasks related to Customer Care Representative with Spanish position.

However, in Québec, Boston Scientific limits as much as possible the number of positions for which it requires the knowledge of another language than French. Boston Scientific solely requires proficiency in English where it is necessary for the performance of an employee’s duties.

Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at www.bostonscientific.com and follow us on LinkedIn.

Job Segment: Customer Service Representative, ERP, SAP, Bilingual, Customer Service, Technology

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