Customer Excellence Analyst position

Eaton Budapest, Hungary
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Career Opportunities: Commercial Leadership Development Program (64034)

Requisition ID 64034 - Posted 

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Eaton’s Commercial Early Talent Leadership Development Program offers a unique opportunity to kick-start your international career. You will receive structured leadership training, personal coaching, and exposure to senior leaders across the organization. Through rotational assignments in different locations and commercial functions, you will build a broad skill set and prepare for future leadership roles.

Eaton is a global energy management leader with $27.4 billion in revenue in 2025. With 92,000 employees serving customers in over 180 countries, Eaton is committed to making energy safer, more efficient, and more sustainable, improving quality of life and protecting the environment.

Ready to make a real impact and accelerate your career? Join Eaton to work on real-world challenges alongside experienced leaders.

What You’ll Do:

  • Duration: Three years.
  • Rotations: Three unique twelve-month rotational assignments designed to build broad exposure to a variety of commercially oriented roles across several key growth areas.
  • Potential Assignments: Quotation engineering, technical support, field sales, field marketing, application engineering, segment sales, and customer services, depending on country placement.
  • International Exposure: Opportunity to work in at least two countries during the three-year program.
  • First-Year Placement: The first rotation will be within the Customer Services / Customer Excellence team, where the focus will be on improving customer experience, satisfaction, and end-to-end commercial processes.
  • Program Start Role: The program begins with a Customer Excellence Analyst position based in Budapest, Hungary, a strategic location within Eaton’s EMEA commercial growth strategy. In this role, you will analyze end-to-end process flows and functions that impact customer KPIs and overall satisfaction, working closely with customers and cross-functional teams to improve relationships, customer experience, and process efficiency.
  • Program Start Date: September 2026.

 

Key Responsibilities – First Rotation

  • Research customer requirements and analyze both positive and negative customer feedback.
  • Analyze and document end-to-end process flows that impact customer experience and satisfaction.
  • Support the documentation and improvement of customer communication flows across functions, including opportunities for digitalization.
  • Contribute to data-driven continuous improvement activities and process optimization initiatives.
  • Develop process maps to visualize current and future state changes.
  • Collaborate with cross-functional stakeholders to understand requirements and support customer-focused improvements.
  • Assist with business case development and presentations to management.
  • Support monitoring of changes post-implementation to assess effectiveness, training needs, and benefits realization

Qualifications:

  • Bachelor’s degree completed in 2025 or to be completed by August 2026 in Business-related disciplines such as Economics, Supply Chain Management, International Management, Business Analytics, Business and Marketing, or other customer-focused qualifications, as well as Engineering, Finance, or a related field - master’s degree in these fields is preferred.
  • Relevant work or internship experience is an advantage, with up to a maximum of 3 years of experience.
  • Strong communication skills.
  • Proactive mindset with curiosity and eagerness to learn.
  • Ability to learn quickly and take on challenging tasks.
  • Strong interest in customer experience, customer relationships, and process improvement.
  • Analytical thinking and comfort working with data and insights.
  • Desire to build a long-term leadership career in a multinational environment.
  • Flexibility and willingness to relocate within the EMEA region during the program.

What We Offer:

  • Opportunity to be part of a company with more than 100 years of history and a strong reputation in the global energy industry.
  • A culture with a strong commitment to inclusion, diversity, and sustainability.
  • Comprehensive relocation support throughout each rotation.
  • An exclusive learning curriculum including approximately 20 structured training sessions focused on leadership development, critical thinking, emotional intelligence, career management, and self-presentation.
  • Annual Early Talent Conference and additional networking events with senior leaders and fellow participants.
  • Collaboration with strong, agile, and diverse teams locally and globally
  • Hybrid working model supporting work-life balance

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All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. 

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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