Customer Experience Manager

Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving real transformation change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. About the role: • Reporting to the Delivery Partner, our Customer Experience Manager will be responsible for sales activity, lead generation, pipeline management. • Work with key Sword and client personnel to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationships. • Have regular engagement with clients and the appropriate stakeholders to gain a thorough understanding of the client's business • Serve as the primary point of contact for key customers, building strong and lasting client relationships. • Conduct regular service reviews, account health checks, and customer engagement meetings to ensure service excellence and customer satisfaction. • Proactively gather, analyse, and act upon customer feedback to drive continuous improvement and identify opportunities for added value. • Provide line management support for team • Support employee engagement and communication initiatives across the BU • Input in to operational and administrative activities, including resource tracking, operational reporting, purchase order and invoicing management, holiday planning, and workforce administration.