Customer Experience Specialist

Responsibilities:

- Provide friendly and attentive service to our merchants through various channels.

- Offer 2nd level escalation support and subject matter expertise to the agents on 1st level support.

- Investigate issues thoroughly to find quick solutions and provide long-term, customized fixes.

- Work with different teams across the organization to resolve merchant concerns promptly.

- Proactively engage with merchants to identify, address, and resolve underlying issues impacting their experience.

- Contact merchants with unresolved issues to offer helpful solutions and improve satisfaction.

- Keep detailed records of merchant interactions to improve efficiency and speed up resolution time.

Qualifications:

- Fluent in English; Fluency in French is considered an asset.

- Prior experience in customer service, retention, or sales.

- Strong in communication, organizational, prioritization, and time management skills.

- Strong resolve and a ‘solution-based approach’ mentality

- Comfortable and versatile when working in a lively environment with various tasks.

- Reliable and committed to providing excellent service that will build the Nuvei name.

Why should you join our Team?

- Join a team that values providing great service and supporting each other.

- Opportunities for growth and learning in a motivating environment.

- Be part of a team that listens to your ideas and encourages your input.

- Competitive compensation and benefits package.

- Work with a company that cares about your well-being and work-life balance.

- Come be a part of our team and make a difference in our merchants’ experiences!