Customer Onboarding Officer

The Customer Onboarding Officer is responsible for ensuring an efficient, compliant, and seamless onboarding experience for HugoBank customers. The role involves reviewing customer onboarding applications, performing KYC and AML/CFT-related checks, managing onboarding exceptions, and ensuring adherence to regulatory requirements, internal policies, and operational procedures. Key Responsibilities • Conduct Level-1 review of digital onboarding applications, customer information, and supporting documents to ensure completeness, accuracy, and compliance with KYC, AML/CFT, and internal requirements. • Review customer responses and reassess applications after closure of identified observations. • Process assigned customer account management requests received through the Contact Centre in accordance with approved procedures. • Conduct customer name screening and sanctions screening reviews as per compliance policies and regulatory requirements. • Identify and escalate PEPs, High-Risk customers (as per the Bank’s CRP Model), and other exceptional cases to Compliance for Enhanced Due Diligence and further review. • Maintain accurate records of onboarding decisions, screening outcomes, exceptions, and escalations to support audit and regulatory reviews. • Ensure timely completion of onboarding activities within defined TATs while maintaining operational quality and compliance standards.