Customer Onboarding Specialist - (Italian Speaking) - (He/She)

At AlfaDocs, we’re on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in our responsibility to deliver high-performance solutions while fostering a collaborative and respectful environment where everyone’s contributions are valued. We’re driven by a shared passion to make a lasting impact on the healthcare industry, creating a space where both our team and our customers thrive.

As an Onboarding Specialist, you'll help healthcare professionals successfully adopt AlfaDocs and transform the way they manage their practice. You will:

• Guide customers through the onboarding journey, from kickoff to successful adoption. • Understand each practice's workflows and recommend best practices to improve productivity and profitability. • Deliver engaging training sessions for doctors, secretaries, and practice managers. • Manage onboarding projects, coordinating milestones, timelines, and stakeholders. • Set clear expectations, proactively identify risks, and remove adoption blockers. • Handle challenging conversations with confidence, maintaining customer trust even in difficult situations. • Collaborate closely with Sales, Customer Success, Support, and Product to deliver a seamless customer experience. • Act as the voice of the customer, sharing insights to continuously improve our product and onboarding experience.