Customer Onboarding Specialist

We are currently seeking a talented and motivated Customer Onboarding Associate to join our team in Kuwait. As a Customer Onboarding Specialist, you will play a crucial role in empowering sellers by providing comprehensive training on our cutting-edge POS platform and guiding them through the seamless implementation and installation of our state-of-the-art devices..

What Will You Do❓

• Project Ownership: Manage the end-to-end delivery of new client projects, ensuring all milestones are met with precision and speed.
• Menu & System Configuration: Lead the technical setup, including custom menu configurations and platform tailoring to meet specific client business needs.
• Integration Management: Coordinate and execute the setup of third-party integrations, ensuring a seamless data flow between the customer’s tech stack and our platform.
• The Focal Point: Serve as the primary point of contact for the customer during the onboarding phase, acting as the bridge between their requirements and our internal capabilities.
• Scheduling & Coordination: Masterfully handle high-volume appointment scheduling for training sessions, discovery calls, and technical reviews.
• Journey to 100%: Track and drive adoption metrics, ensuring the customer isn't just "set up," but is actively utilizing every feature relevant to their success.

What Are We Looking For❓

• Service Delivery Excellence: A natural flair for hospitality and service; you don't just close tasks, you create positive experiences.
• High-Stakes Time Management: The ability to juggle multiple complex onboardings simultaneously without letting a single detail slip through the cracks.
• Task-Oriented Mindset: You are motivated by "getting it done." You thrive on checklists, deadlines, and clear deliverables.
• Communication Mastery: You can translate "tech-speak" into plain English for customers while providing clear, actionable feedback to our internal teams.
• Collaborative Spirit: Comfortable working in the "grey area" between Customer Success and Professional Services to ensure a smooth handoff.

Who Will Excel❓

• • Experience: 1-2 years in a customer-facing implementation, onboarding, or project management role.
  • Tech Savvy: Familiarity with API integrations, SaaS configurations, and CRM tools.
  • Organization: Proven track record of managing project timelines and meeting KPIs.

What We Offer You❗

We believe you will love working at Foodics!

• We have an inclusive and diverse culture that encourages innovation and flexibility in-offices.
• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.