Customer Quality Engineer

TE Connectivity Nunavut, Canada

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Job Description

Job Title: Customer Quality Engineer

Posting Start Date: 3/17/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

Customer Issue Support: Responds to routine customer quality inquiries and concerns in collaboration with Manufacturing Quality, ensuring basic customer service standards are met.

Job Responsibilities

Quality Issue Resolution: Assists in addressing customer-related quality issues by gathering information and working with senior team members to provide timely responses.
Customer Communication: Provides customer contact support for basic quality matters, following established protocols and escalating complex issues appropriately.
Process Participation: Participates in customer quality activities including data collection for audits and evaluations under supervision. Quick response to customer's issue and visit customers regularly to develop good relationship.
Basic Analysis: Supports the team in identifying customer needs and documenting feedback that may lead to quality improvements.
Participates in cross-functional teams to drive continuous improvement.
Coordinate the sorting activities with regards to quality defect by meeting customer requirements, preparing product defect report and providing quality training to subcontractor to satisfy customer expectations.
Monitoring complaint processing (processing time, response time, content of 8D reports and effectiveness of corrective actions) and report to manager.
Monitor customer scorecards and definition of actions by negative trend.

Job Requirements

Minimum Bachelor's Degree
Minimum 3 years of customer quality background
Knowledge in QC Tools such as SPC, FMEA, Control Plan, etc.
Knowledge in IATF16949 and ISO9000 requirements
Good communication and negotiation skills
Presentation skills
Good English knowledge, verbal and writing
Flexible and loadable
Independent working behaviour
Ability making decisions
Social competence
Team worker
Knows how to drive and with valid driver's license
Willingness to travel both domestically and internationally
Excellent negotiating skills

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Room 215-16, 2nd Floor, Saigon Trade Center Building
Hanoi, Hà Nội, thủ đô 999100
Viet Nam

Posting City: Hanoi

Job Country: Viet Nam

Travel Required: 50% to 75%

Requisition ID: 149259

Workplace Type: Onsite

External Careers Page: Quality

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TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. No fee will be paid in the event an individual is hired by TE regardless of any third party submission where no pre-existing written search agreement is in place. If an agency agreement is in place, submissions are position specific. General submissions not targeted at a specific employment opportunity will not be entitled to any form of compensation. Please, no phone calls or emails. © 2023 TE Connectivity Corporation. All Rights Reserved.

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