Customer Service (Social Media)

A LITTLE BIT ABOUT Boldr • Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. • We are a global team, united by our desire to connect diverse people with common values for boldr impact.  • We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES • Meaningful connections start with AUTHENTICITY • We do our best work by being CURIOUS • We grow by remaining DYNAMIC • Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE  • At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLEAs a Customer Advocate with a social media focus, you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO • Social Media Management: • Monitor and actively engage with customer inquiries and comments on Tractive's social media channels, including but not limited to Facebook, Twitter, Instagram, and YouTube. • Respond to customer inquiries promptly, providing accurate information and resolutions.

• Customer Engagement: • Build and maintain positive relationships with customers through social media interactions. • Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.

• Issue Resolution: • Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction. • Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.

• Content Sharing: • Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

• Feedback Loop: • Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization. • Advocate for improvements in our products and services based on social media feedback.

• Social Media Guidelines: • Adhere to company guidelines and policies when representing Tractive on social media platforms. • Maintain a consistent and professional brand voice.