Customer Service & Billing Specialist

Location: Remote (Must be available to work 9am - 5pm EST)

About Us: We are a dynamic organization committed to excellence in customer service and operational efficiency. We’re looking for a dedicated Customer Service & Billing Specialist to join our team and ensure our billing processes run smoothly while providing exceptional support to our customers.

Job Summary: The Customer Service & Billing Specialist will be responsible for managing customer inquiries related to billing, processing transactions accurately, and maintaining detailed records using Salesforce and Excel. The ideal candidate is detail-oriented, highly organized, and passionate about delivering excellent customer service.

Key Responsibilities: • Customer Service: • Respond promptly and professionally to customer inquiries regarding billing issues. • Provide clear communication and effective solutions to resolve billing discrepancies.

• Billing Management: • Process billing transactions accurately and efficiently. • Reconcile accounts and ensure timely billing cycles.

• Data Management & Reporting: • Utilize Salesforce to manage customer accounts and update billing information. • Prepare and maintain detailed billing reports and spreadsheets using Excel. • Track and analyze billing data to identify trends and potential improvements.

• Collaboration & Process Improvement: • Work closely with cross-functional teams to streamline billing processes. • Provide feedback and recommendations for process enhancements to improve customer satisfaction and operational efficiency.