Customer Service Advisor (SuperSportBet)

SuperSportBet is a growing South African company built around passion, teamwork, and continuous improvement.

As part of the KingMakers Group, we combine strong local insight with the support of a wider organisation committed to long-term growth. Our ambition is clear: to build a business that earns trust through consistency, professionalism, and the quality of the experience we deliver.

Sport sits at the heart of what we do. We understand the excitement, the energy, and the sense of community it creates, and that same energy shapes how we work together as a team. We value collaboration, open communication, and people who are willing to step in and support one another.

We operate at pace. As we grow, we continue to refine our processes, strengthen our teams, and create opportunities for people to develop their skills and take on greater responsibility. Growth here is shared ,when the business moves forward, so do our people.

We are building stable, capable teams across South Africa, with a focus on collaboration, accountability, and mutual respect. If you take pride in your work, enjoy working in a dynamic environment, and want to be part of a business that is evolving and improving every day, SuperSportBet offers that opportunity.

About The RoleAs part of SuperSportBet, our Customer Service Agents (CSAs) are more than the first line of support, they are the voice of the brand. Every interaction you have with a customer builds trust, strengthens loyalty, and delivers the world-class experience that sets SuperSportBet apart in the market. Your key responsibilities will include:

• Serve as the first line of support for customer enquiries, requests, and complaints , responding promptly, courteously, and effectively. • Resolve issues by clarifying concerns, identifying root causes, selecting the best solution, and ensuring follow-up to resolution. • Accurately document all customer interactions in the company’s CRM system. • Build sustainable customer relationships through open, interactive, and empathetic communication. • Proactively identify customer needs to drive satisfaction and improve retention. • Conduct outbound calls as required: health checks, surveys, abandoned call follow-ups, and introducing new products or promotions. • Collaborate with Team Leaders and fellow CSAs to ensure a consistent, high-quality customer experience. • Recommend process improvements while complying with all company procedures, guidelines, and quality standards. • Adhere to assigned shifts, attend team meetings, and actively participate in training. • Contribute to the overall success of the Customer Service team and perform any other tasks assigned by the company.