Customer Service Advisor - Full-time (Shatin Store)

Your PurposeAt Decathlon, great service is our sport. As a Customer Service Advisor, you are the front-line expert who handles transactions, returns, complaints, and delivers a smooth, joyful experience to every user.

What You’ll Be Doing • Own the cashier and service desk zone • Manage returns, refunds, exchanges, and resolve user issues • Support Click & Collect, eCommerce, and Delivery services • Keep track of cash handling accuracy and systems updates • Collaborate with teammates during store opening/closing • Take part in layout, stock, and omnichannel service operations