Customer Service Associate

About the role

We are looking for a Customer Service Associate to be in the front desk, supporting health professionals in their appointments and using the platform, answering customer questions and responding to complaints.

As a Customer Service Associate, you will:

• Book home consultations, ensuring efficiency;
• Handling emails and calls related to home consultations;
• Registration and management of appointment requests;
• Provide feedback to other teams;
• Ensuring a positive experience for health professionals, customers, and partners;
• Clarification on knok subscription plans.

About you

To be considered for this role, here are the skills we're looking for:

• Computer skills and good ability to use different tools simultaneously;
• Good communication and argumentation skills;
• Team spirit;
• Time flexibility;
• Fluency in Portuguese, with the ability to communicate effectively both written and verbally to all levels of business;
• Good level of English, spoken and written.

Nice to have:

• You have previously worked in customer service and/or health care companies
• Worked in a fast paced, growing environment, preferably in a technology company
• Previous experience in working with healthcare and insurance providers.