Customer Service Executive (Open to Fresher)

Who we are Intrepid Asia is a leading Ecommerce and Digital Solutions Provider in South East Asia. We offer end-to-end omni-channel ecommerce management, Livestreaming, Video production & Affiliate Management for Social Commerce plus full funnel Digital Marketing Services and advanced Market Intelligence, all powered by state of the art inhouse Technology to our client base of leading international brands across all key marketplaces and social platforms in all 6 SEA countries. Brands love our regional presence, our excellent data-driven and growth-focused services which are enabled by the strongest team in the industry, and our advanced marketing and tech capabilities. 

We are growing rapidly and as the exclusive partner of Flywheel in SEA,  we offer many exciting opportunities to work with leading brands across multiple categories and key industry players. By joining us, you will work on the cutting edge of digital and social commerce in SEA, and experience what it takes to drive a successful ecommerce business end-to-end.

The team you will be part of The Customer Experience (CX) Team plays a critical role in delivering seamless customer experiences across our digital platforms. As the first point of contact for users through chat, the team manages real-time inquiries with speed, accuracy, and professionalism—resolving issues, answering questions, and guiding customers through their shopping journey. By combining strong product knowledge with a service-first mindset, the CX Team helps drive customer satisfaction & loyalty and business performance with operational efficiency at scale.

As a Customer Service Executive, you will take charge of  • Respond to buyer inquiries in a timely and accurate manner via chat. • Identify the needs of buyers by asking relevant probing questions. • Attend course refreshers to ensure knowledge about the products and promotions is up to date. • Acknowledging and resolving buyer concerns and complaints. • Analyze and report product and promotion issues. • Update internal databases with information about product issues and valuable discussions with buyers. • Monitor buyer complaints and proactively initiate outbound chat to aid assistance. • Maintain a positive, empathetic, and professional attitude toward customers. • Ensure prime satisfaction of each buyer who reached out via chat.