Customer Service Officer (Southern)

• Address customer enquiries promptly and professionally to ensure exceptional service that meets or exceeds expectation. • Monitor and analyze the performance of solar PV systems on daily basis. • Resolve product or service problems by understanding the customer's complaint, identifying the cause of the problem, and providing the best solution. • Maintain existing customer relationships to ensure continued business with the company. • Prepare quotations and follow up with customers for their acceptance. • Prepare monthly performance report of the solar system to customers. • Engage with client and technical team together to resolve customer’s project issue. • Share valuable client feedback to enhance the company's customer-centric strategy in all departments by implementing action plans. • Work closely with various departments to support their initiatives. Collaborate with internal and external stakeholders to resolve issues and improve processes. • Build and maintain long term business relationship with new and existing customers. • Organize and update all departmental documentation, customer records, ensuring accessibility and accuracy. • Demonstrate flexibility and adaptability in responding to changing business needs and priorities. • Prepare and submit weekly sales progress reports, sales forecasts, and renewal status updates to management.