Career Opportunities: Customer Service Officer (15085)

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• Saturday and Sunday only (4 hours each day)
• Located at Kew
• Significant community interface

About Boroondara

Boroondara is continuously evolving as part of our ongoing commitment to become a truly customer centric organisation. Through technology, innovation, collaboration and leadership, we are realigning how we work together to enhance the customer experience. An exciting opportunity has arisen to play a vital role supporting our Transforming Boroondara Program.

About the role

The City of Boroondara provides a drive through service for disposal of household and small business waste. This stand-alone role has a significant public facing component and is required to deliver a high level of customer service.

As an employee and representative of the City of Boroondara you will politely and professionally greet residents and small business owners and clearly direct them to the various waste disposal bins on site, collect payments and ensure an efficient experience is delivered for each customer.  

The weekend service at our Kew Depot is from 10:00am to 2:00pm, and you will be required to work both days.

Key responsibilities of the role include:

• Greeting drive through customers at the gatehouse
• Directing customers to the various waste disposal bins
• Boom Gate operation
• Attention to detail and accurate recording of services rendered
• Educating customers about the Council’s service and accurately advising on what can and cannot be disposed on-site.
• Opening and closing the site to the public

About you

To be successful in this role you will have:

• Understanding and demonstration of best practice customer service
• Clear communication skills
• Experience working in a fast-paced environment
• Cash handling and end of day cash balancing experience is desirable
• Experience using EFTPOS and customer touch screen technology is desirable
• Demonstrated compliance with security and audit processes
• A standout work ethic and know when to escalate matters to your manager
• Resilience with problematic customers
• A responsible attitude, you can be relied on and have a rack record of timely arrival at work.

Why Join us?
You will join a great work environment which offers:

• a great team culture and a supportive and caring manager
• active learning and development opportunities
• prime location in Kew
• generous parental leave and other leave entitlements
• wellbeing programs, free flu vaccinations and skin checks

Want to know more?

Check out the Position Description

Employment requirements

• To be eligible to secure a position, you must either be an Australian citizen, or
• If you have an Australian government issued visa, you must have Australian residence status (for tax purposes) that allows you to reside and work in Australia indefinitely.
• Preferred applicants will be required to undergo a National Police Record Check, a Medical Check and a Working with Children Check

How to apply
Please submit your application online via the ‘Apply’ button by 11:59pm Sunday 17 May 2026. All applications must be made via the online portal; no applications direct to the hiring manager or from recruitment agencies will be considered.
 
For a confidential discussion about this position please contact Bill Seremetis on 0447 307 880 during business hours.

If you want to know more about the benefits of working for the City of Boroondara, please visit our careers website boroondara.vic.gov.au/careers

The City of Boroondara is committed to providing systems that are accessible to as many people as possible. We understand that this portal may not meet the needs of people who rely on Assistive Technology or have other diverse requirements.  If you have any difficulty using our recruitment system, please do not hesitate to contact People Culture and Development on (03) 9278 4401 or pcd@boroondara.vic.gov.au to allow us to help in any way we can.

Council recognises the benefits of a diverse workforce for its employees and customers. To ensure equity of access to employment opportunities, Council encourages applications from underrepresented groups including people who are from an Aboriginal and Torres Strait Islander background, people from different ages, abilities, gender identities, sexual orientation and cultural backgrounds. If you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance. Council is a child safe organisation and as such, some positions may require the incumbent to hold a Working with Children Check.

Working together

We are currently undertaking an exciting project that will see a transformation in the way we work and the way we serve our customers. Implementation of the Transforming Boroondara Program will provide a customer centric model of service delivery that includes technological innovation, process improvement and business system renewal - we value your input and look forward to our journey ahead.

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