Customer Service Officer

SAPasserviceprovider Nunavut, Canada

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Location:

Central, Hong Kong Island, HK

Brand: HSBC

Area of Interest:

Closing Date:

Date: 8 Jun 2026

Job description

Principal Accountabilities

Support Relationship Managers in delivering efficient and quality service to customers
Act as major contact point with customers support functions to ensure smooth account operations
Assist Relationship Managers in handling referrals from different business parties and find the right solutions for customers

Skills Required

Be customer focused and have strong interpersonal, communication and problem solving skills
Have a good understanding of general banking products and services as well as having sound knowledge in using bank operating systems like Customer Relationship Management System
Have a good understanding on credit assessment and operations, approval process and security documentations is preferred, but not essential
Fluent in spoken and written English with knowledge in Putonghua is an advantage
Proficient in using Outlook, Microsoft Word, Excel and PowerPoint
Accessibility
HSBC Data Privacy Notice
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"careerSiteCompanyId" is used to send the request to the correct data centre
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

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