Customer Service Representative | Remote | LATAM Only | 89001

About Us At Remote Talent LATAM, we connect top Latin American talent with leading U.S. companies. We guide businesses and candidates through every step of the hiring process, ensuring the right match in skills, culture, and goals.

About the Client Our client is a company focused on employee recognition and engagement through a points-based rewards platform. Their culture emphasizes autonomy, collaboration, and recognizing team members who go above and beyond.

About the Role We are hiring a Customer Service Representative to support customer inquiries primarily through a ticketing system. This is a highly independent role, ideal for someone organized, proactive, and comfortable solving problems on their own. You’ll be managing multiple tickets daily and working with tools like Zendesk and Google Workspace.

Responsibilities • Maintain a positive, empathetic, and professional attitude toward customers at all times • Respond promptly to customer inquiries (90% ticketing, 10% phone) • Troubleshoot and resolve customer issues efficiently • Keep accurate records of customer interactions • Communicate with team members via Slack and email when needed • Stay organized while managing multiple requests • Provide feedback to improve processes and customer experience