Customer Service Representative - w/ GHL bg (Part-time)

We’re looking for a proactive and highly responsive Customer Service Representative with hands-on GoHighLevel (GHL) experience. GoHighLevel will be the main tool used in this role, so you must be comfortable using it to manage leads, customer conversations, follow-ups, and appointments. You’ll communicate with prospects and customers through email, text, Facebook, and social media, qualify incoming leads, and make sure every inquiry receives a quick response and clear next steps.

Job Responsibilities:

• Respond quickly to new leads and customer inquiries. • Manage leads and customer conversations through GoHighLevel. • Handle email, text, Facebook, and social media inquiries. • Monitor and respond to social media messages and comments. • Qualify leads and gather the information needed by the sales team. • Book appointments with qualified prospects. • Follow up with leads after estimates or quotes. • Provide customers with project and order updates. • Keep CRM records, conversations, and follow-ups organized and up to date.