Customer Service Representative with Polish and English

Key Tasks and Responsibilities • Responsible for handling customer support and technical-support related questions of customers and partners • Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer • Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures • Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction • Assist customers or escalate service-related issues to the appropriate department in accordance with the client’s processes and procedures • Ensure compliance to customer Data Privacy and Security Policy • Communicate positively with team members, customers, and other partners