Customer Service Representative

Responsibilities:

• Handle inbound and outbound customer calls
• Assist clients with insurance-related questions and requests
• Provide exceptional customer service via phone, email, and text
• Follow up with clients regarding documentation and policy updates
• Accurately enter and maintain customer information in company systems
• Resolve customer concerns in a professional and timely manner
• Work closely with internal departments to ensure a smooth customer experience

Requirements:

• Fluent in English and Russian (spoken and written)
• Previous Customer Service or Call Center experience required
• Strong communication and interpersonal skills
• Excellent phone etiquette and active listening skills
• Comfortable working in a fast-paced environment
• Strong computer skills and ability to learn new systems quickly
• Reliable internet connection and dedicated remote workspace
• Availability to work during PST business hours

Preferred Qualifications:

• Experience in the insurance industry is a plus
• Experience with CRM systems
• Sales or client retention experience is an advantage

What We Offer:

✅ Fully remote position
✅ Stable, long-term opportunity
✅ Friendly and supportive team environment
✅ Professional growth opportunities
✅ Competitive compensation based on experience

If you are passionate about helping customers and enjoy working with people, we'd love to hear from you!