Customer Service Representative

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:   • Answer and track incoming calls 

• Prepare and submit accurate, detailed reports in government systems 

• Accurately record all details in accordance with procedures   

• Conduct database and open-source research 

• Route and escalate calls appropriately 

• Other duties, as assigned