Career Opportunities: Customer Service Representative (12936)

Requisition ID 12936 - Posted  - Marketing and Customer Experience (20000003) - Customer Service (30000564) - Job Opportunity

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JOB INFORMATION

Requisition ID: 12936 
Number of Vacancies: 1 
Department:  Customer Service 
Salary Information:  $34.91
Pay Scale Group:  CS13 
Employment Type:  Temporary – 12 to 18 months - Hybrid
Vacancy: Existing 
Weekly Hours:  35 Off Days:   Various   Shift:  Day/Nights
Posted On: May 7, 2026
Last Day to Apply: May 10, 2026
Reports to: Supervisor, Customer Service 

The Toronto Transit Commission (TTC), North America's third largest transit system and recognized as one of the top places to work in the GTA has introduced its new 2024-2028 TTC Corporate Plan -  Moving Toronto, Connecting Communities which continues the TTC’s legacy of delivering service to hundreds of millions of customers a year. The TTC’s new vision and mission statements also help promote the many environmental, social equity and economic benefits that the TTC provides:

Vision: Moving Toronto towards a more equitable, sustainable, and prosperous future.

Mission: To serve the needs of transit riders by providing a safe, reliable, efficient, and accessible mass public transit service through a seamless integrated network to create access to opportunity for everyone.

The full Plan can be viewed on ttc.ca.

Career Opportunity

We are currently seeking a Customer Service Representative to join our dynamic Customer Service team on a temporary basis for 12 to 18 months. This role requires working a rotating schedule, including weekday and weekend shifts during both daytime and evening hours.

What You Will Do

• Receive, investigate, and resolve customer complaints and inquiries related to TTC systems and services via phone, in person, and in writing.
• Prepare Customer Service Reports and forward them to the appropriate departments for investigation and follow-up.
• Ensure customers are informed of final resolutions.
• Maintain a strong knowledge of all surface and subway routes, schedules, policies, and procedures.
• Keep accurate records and files.
• Communicate updates and clarify TTC policies and procedures to customers.
• Identify trends and customer-impacting issues and escalate them as needed.
• Perform other duties as assigned.
• Demonstrate behaviors that support diversity, inclusion, and a respectful workplace free from discrimination and harassment.
• Support accessibility and accommodation efforts for employees and customers in accordance with the Ontario Human Rights Code (OHRC), Accessibility for Ontarians with Disabilities Act (AODA), and TTC policies.
• Participate in the TTC Customer Service Ambassador Program

What Skills Do You Bring?

• Communicate in a variety of mediums
• Demonstrate appropriate and effective interpersonal communications through various media
• Gather information and conduct research
• Maintain documentation and historical records
• Use office technology, software and applications

What Qualifications Do You Bring?

• Proven customer service experience, ideally in a call centre environment.
• Strong verbal and written communication skills, with professional telephone manner.
• Sound judgment and strong organizational skills, with the ability to meet timelines and work with minimal supervision.
• Proficiency with Microsoft Office and other computer systems.
• College diploma in a related field, or an equivalent combination of education, training, and experience.
• Ability to develop and maintain a strong understanding of the Ontario Human Rights Code, including accessibility and accommodation requirements for customers and employees.

What We Offer

• Commitment to creating a diverse, equitable and inclusive culture that promotes a sense of belonging and represents and reflects the needs of the communities we serve.
• Support for professional development opportunities for all colleagues through a broad range of learning programs that include in-person and online training, leadership development, and support for colleagues' well-being.

Commitment to EDI

The TTC is committed to upholding the values of equity, diversity, anti-racism and inclusion in the delivery of its services and in its workplaces. The TTC is committed to fostering a diverse workforce that is representative of the communities it serves at all levels of the organization and supports an inclusive environment where diverse employee and community perspectives and experiences bring value to the organization. The TTC encourages applications from all applicants, including members of groups with historical and/or current barriers to equity, including but not limited to, Indigenous, Black and racialized groups, people with disabilities, women and people from the LGBTQIA+ community. The TTC values and supports an inclusive and barrier-free recruitment and selection process. Accommodations for applicants are available upon request throughout the recruitment and selection process, including for those who identify as having a disability. Please contact Talent Management at (416) 393-4570 or Jobs@ttc.ca .  Any information received related to an accommodation will be addressed confidentially.

General Prohibition in Hiring Process

The TTC is also committed to a fair hiring process based on job related qualifications, merit, and abilities. You are expected to write your own materials and provide your own qualifications and experiences during the hiring process. The TTC will not tolerate the use of artificial intelligence or external resources in any of your submissions or responses, or the disclosure of interview questions to others. By submitting your application, you acknowledge and agree to the following:

• The use of any artificial intelligence (AI) tool including, but not limited to, ChatGPT and Microsoft Copilot, to generate or produce any information or materials to be submitted or any response to any assessment question or any interview question, is prohibited.
• All information and materials you submit, including resume, cover letter, and assessment responses, are your own original work without the use of any AI tool
• During any interview, your response to any interview question is your own without the use or assistance of any AI tool or any person.
• You will not disseminate or disclose to any person any interview question.

Should you breach the prohibition of AI tool use, or information dissemination or disclosure, you will be in violation of TTC’s hiring process and TTC may withdraw your application and may prohibit you from participation in the TTC hiring process.

Relatives of TTC Employees

The TTC’s policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to a relationship. Should you be selected for an interview, you will be required to disclose the name, relationship and position of any relative who is a current TTC employee. 

We thank all applicants for their interest but advise only those selected for an interview will be contacted.

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