Customer Service Specialist | Networking Solutions

In this role, you will:

• Answer calls from business clients to provide first-line support for technical questions related to Teltonika Networks products.
• Communicate with customers through a variety of channels, including phone, email, ticketing platforms, online meetings, forums, and other communication tools.
• Advise customers and sales representatives on how to integrate and use our products, resolve technical issues, and assist with basic troubleshooting.
• Escalate more complex cases to Networking and IoT Engineers, ensure clear and effective communication between the customer and internal teams.

What we expect of you:

• Excellent communication skills, ability to engage clients effectively with empathy, patience, and active listening.
• Good spoken and written English skills.
• Customer-centric approach, prioritizing customer satisfaction and striving to exceed expectations in every interaction.
• Commitment to ongoing learning and development, continuously enhancing skills and knowledge relevant to the role; willingness to quickly learn technical concepts related to networking equipment.
• Strong aptitude for problem-solving, leveraging analytical thinking and creativity to address challenges and optimize solutions.
• Proficiency working with computers and common office tools (e.g., Excel, Word, web-based systems).
• General understanding of how computer networks and internet devices operate.
• Ability to work in shifts.
• Passion for technology and innovation. Staying informed about industry trends and advancements, would be considered an advantage.
• Experience in customer service would be considered an advantage.

What we offer:

• Great opportunities to grow in a strong and rapidly expanding company.
• Interesting and ambitious projects of industrial networking devices.
• Dynamic, challenging work environment and cooperation-based internal culture.
• Care about your emotional and physical well-being by offering flexible work schedules and health insurance.
• Company-paid sports activities (basketball, football, volleyball) and other sports events.
• Celebrating achievements and having fun together in team building, summer festivals, and other important occasions.
• Opportunity for solid bonuses when participating in the recommendation program.
• We delight with birthday gifts and rewards on work anniversaries.
• Office snacks.

Salary

We appreciate everyone's efforts and experiences, so we offer an attractive salary matching your skillset and field expertise. The salary for this position ranges from 10 Eur/h up to 18 Eur/h (~1670 Eur—3000 Eur)pre-tax, depending on your experience and expertise, with the option to get bonuses.

*In an employment agreement, we specify and define a fixed (tariff) hourly salary rate before taxes.

If you have questions, do not hesitate to contact our recruitment colleague Viktorija Krivoščenkaitė, +370 659 26214, email viktorija.krivoscenkaite@teltonika.lt.