Customer Service Specialist - French (Remote)

We are seeking a French Customer Service Specialist to join our dynamic team and support an exciting project within the waste management industry. As part of our team, you'll be representing a leading international brand, providing exceptional support to French-speaking customers. You will work remotely while collaborating with colleagues and clients across Europe.   As a Customer Service Specialist, your key responsibilities will include: • Deliver exceptional customer service by handling a high volume of inbound customer enquiries via phone and e-mail. • Manage an intensive workload of 50–60 inbound customer calls per day, e-mails, Salesforce cases maintaining professionalism, empathy, and efficiency throughout every interaction. • Support customers with enquiries relating to waste collection services, schedules, billing, and service requests, ensuring timely and effective resolution. • De-escalate challenging situations and confidently manage conversations with frustrated or dissatisfied customers, always striving for a positive outcome. • Be the voice of the brand, delivering a professional, empathetic, and customer-focused experience. • Accurately document customer interactions and complete all required administrative tasks in internal systems.