Career Opportunities: Customer Service Specialist - Masterplanned Communities (26608)

Requisition ID 26608 - Posted  - Permanent - Sales & Leasing (SAL) - Perth Metro (PMTR)

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The Opportunity - Create communities full of energy, soul, and life.

This is your chance to be the friendly, knowledgeable voice behind Stockland’s growing communities. As a Customer Service Specialist – MPC, you will be the first point of contact for customers exploring life with Stockland, helping them feel informed, supported and excited from their very first enquiry.

We’re Looking For…

You will sit within our National Sales & Service team, playing a key role in converting online and phone enquiries into meaningful customer relationships and sales opportunities. Based in Eglinton, this permanent full‑time role is ideal for someone who loves connecting with people and making things happen.

What You’ll Do

You will manage inbound enquiries across phone and digital channels, qualify and nurture leads, and partner closely with project sales teams to drive strong outcomes. Along the way, you will share the right information at the right time, capture insights that improve the customer experience, and ensure every interaction reflects Stockland’s brand and values**.**

About You

You enjoy fast‑paced, customer‑focused environments and take pride in delivering standout service. You communicate clearly, build trust quickly, and know how to guide customers through decisions with confidence. You are motivated by results, collaboration and being part of a team that genuinely cares about the communities it creates.

Experience & Skills That Count

• Customer service or sales experience in a people‑focused environment
• Confidence engaging customers via phone and digital channels
• Strong communication and organisational skills
• Experience using CRM systems, with Salesforce highly regarded
• A proactive, solutions‑focused approach

The Right Mindset

• Customer‑first and relationship‑driven
• Collaborative and adaptable
• Accountable, curious and eager to learn

The Stockland Proposition

We’re a community: a supportive, empowered team that works as one to create better places and experiences for everyone, including ourselves. We’re committed to building an inclusive workplace where diverse perspectives are welcomed, and everyone feels a genuine sense of belonging.

If you need adjustments during the recruitment process, just let us know.

Due to the permanent nature of this role, we can only accept applications from Australian Citizens, Permanent Residents or Open Work Visa holders with more than 12 months validity from their role start date.

Apply Today

Stockland – a better way to live

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