Customer Service Specialist

EssilorLuxottica Tel Aviv, Israel

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Customer Service Specialist - Israel

Brand: EssilorLuxottica

Location:

Tel Aviv, IL

If you’ve worn a pair of glasses, we’ve already met.

Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.

Discover more by following us on LinkedIn!

Your #FutureInSight with EssilorLuxottica

Are you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world? Join us in redefining the boundaries of what’s possible.

Job Overview

Join a Winning Team in a Professional and Friendly Environment!

We are looking for a motivated and customer-oriented Customer Service Specialist to join our team and provide professional, courteous support to our customers in the eyewear industry.

Key Responsibilities:

Provide courteous, professional, and efficient customer service via phone, email, and other communication channels.
Handle customer inquiries regarding products, orders, deliveries, and after-sales service.
Process and track customer orders in internal systems.
Coordinate with internal departments to ensure timely resolution of customer issues.
Follow up on customer requests and maintain ongoing communication until completion.
Maintain accurate customer records and documentation.
Support customers and business partners while ensuring a high level of customer satisfaction.
Contribute to continuous improvement of customer service processes.

Key Skills:

Good command of Hebrew and English – mandatory
Strong customer service orientation and excellent interpersonal skills
Ability to work effectively as part of a team
Previous customer service experience – a significant advantage

What We Offer

Full-time position (Sunday–Thursday)
Dynamic, supportive, and family-oriented work environment
Comprehensive professional training provided by the company
Opportunity to join a global leader in the eyewear industry

#LI-LM1

Our Diversity, Equity and Inclusion commitment

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.

Job Segment: Ophthalmic, Social Media, Healthcare, Marketing

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